Curse

yosser · May 30, 2009, 07:01 AM // 07:01

Back in business as well.....good luck to what seems the be the last few

Gillian Treehugger · May 30, 2009, 07:37 AM // 07:37

I got this Reply from Gaile to a post I made on her Wiki talk page.

QUOTE "Thanks for letting me know about the concerns. Unfortunately, there is no easy fix for the individual situations -- each must be resolved "by hand," one by one. The good news is that as of today, there will be team members working during the weekend in both our UK and US Support offices to help get these tickets resolved. Some of the issues are very complicated -- one single account took an hour to fix due to the high number of keys on the account -- but most are not that time-consuming and progress is being made.
The team is working together to get this sorted out ASAP and to get everyone back into the game. In the meantime, we're very sorry that the issue arose at all, and are deeply apologetic for the time that it has taken to resolve. -- Gaile 02:38, 30 May 2009 (UTC)"

They are working through the weekend to sort this out.

Got more Information from one post to Gaile then a weeks worth here

Kayzin Kasato · May 30, 2009, 08:01 AM // 08:01

Hopefully I get mine back today, but props to the shift workers either way.

Atlantis29 · May 30, 2009, 11:50 AM // 11:50

got mine back today + the strage panels i go free

Izual83 · May 30, 2009, 01:11 PM // 13:11

They unlocked my account:

Quote:

Hello XXXXX,

After further reviewing this issue, it appears that your NCsoft master and Guild Wars game accounts were blocked in error. I sincerely apologize for any inconvenience this may have caused you.

Your NCsoft master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them.

As part of this error, the Guild Wars Access Key you purchased was disabled and the charge for the online purchase was voided/not captured by our billing system, meaning that you were not billed for this purchase attempt.

As compensation for our error, I am replacing the access key which was disabled by mistake, free of charge. I have applied the following access keys to your account to replace each that were mistakenly disabled:

Guild Wars Factions Campaign:
Guild Wars Skill Unlock Pack: Core:
Guild Wars Eye of the North:

If you have any further questions, please let us know.

Thank you,
XXXXX
Guild Wars Account Support

i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account.

LazerBrain · May 30, 2009, 02:27 PM // 14:27

Hi,

My account was locked 5 days ago and I still haven't received any hints of progress from support which I contacted immediately when I got the friendly "fraud" message. As most others, I purchased storage panes and I've verified that the payments are ok with my bank.

sirblue · May 30, 2009, 03:25 PM // 15:25

Quote:

Originally Posted by Izual83

They unlocked my account:

i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account.

That depends on your CC-Provider; afaik the payments are booked with the cc-providers, but the are not collected. Each payment has to be collected within 30 days... it's called debit or something like it. Maybe your provider shows booked positions no matter if they are debited or not, the dough should show up after 30 days if that's the case. Anyways, u got a 30 day period to protest against any bookings ... worth considering.

A lot of maybes and me-thinks, hope u got a lead anyways...

cheers, sirblue

Lonesamurai · May 30, 2009, 03:43 PM // 15:43

Quote:

Originally Posted by Izual83

i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account.

It means that although you DID pay for them, the first ones were blocked and he has replaced them for free...

basically you HAVE paid for them, but you don't have to pay for them again

Izual83 · May 30, 2009, 04:08 PM // 16:08

Quote:

Originally Posted by Lonesamurai

It means that although you DID pay for them, the first ones were blocked and he has replaced them for free...

basically you HAVE paid for them, but you don't have to pay for them again

They make this move as a gift, instead it is only what I had because I paid it.

GG NCsoft.

Talithan · May 30, 2009, 04:48 PM // 16:48

There is one other issue here too. A friend of mine has had this issue, and he had linked all his accounts to his ncsoft account for ease of purchase in future. However, with this being the tournament weekend, and still no sign of returned accounts, he won't be getting and Z-keys on any of those accounts for his predictions, as he isn't able to make predictions

Kayzin Kasato · May 30, 2009, 07:01 PM // 19:01

Wow, seems like they're still working on it!

Quote:

Hello,

Thank you for your patience as we worked to resolve this issue for you.

After further reviewing this issue, it appears that your NCsoft master and Guild Wars game accounts were blocked in error. We sincerely apologize for any inconvenience this may have caused you.

Your NCsoft master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them.

As part of this error, the Guild Wars Access Key you purchased was disabled and the charge for the online purchase was voided/not captured by our billing system, meaning that you were not billed for this purchase attempt.

As compensation for our error, we are replacing the access key which was disabled by mistake, free of charge. We have applied the following access keys to your account to replace each that were mistakenly disabled:

xx (Skill Unlock Pack: GWEN)
xx (Skill Unlock Pack: Nightfall)
xx (Skill Unlock Pack: Factions)
xx (Skill Unlock Pack: Prophecies)
xx (Skill Unlock Pack: Core)
xx (GWEN)

Again, we apologize for any inconvenience this issue may have caused you, and we hope that this does not interfere with your enjoyment of the game.

If you have any further questions, please let us know.

Regards
John
NCsoft Account Support

Izual83 · May 30, 2009, 08:06 PM // 20:06

NCStore didn't get money from me, maybe it will return soon, i hope. :|

Quote:

Hi XXXXX,

The funds were not captured by us, so the pending charges will disappear without actually charging your credit/debit card, depending on your financial institution's policies, in approximately 24-72 hours. These amounts are removed by your bank per its policies and is not something we can forcibly remove from our end.

Let us know if you have any further questions.

Thank you,
XXXX
Guild Wars Account Support

Robinek · May 31, 2009, 08:32 AM // 08:32

Back in game

Thank you all.

enter_the_zone · May 31, 2009, 03:47 PM // 15:47

WOW, Anet and NCSoft /fail at processing credit card information, and they want us to pay by credit card... I hate to think what the failure to process the information correctly implies about their inability to keep that information safe.

Might I suggest a Re-enable keys button on the database interface, since an hour to reactivate keys on an account is ridiculous. Sure, it might take a week or two of a decent coders time, but that'd reduce time wastage immensely. Efficiency, people, efficiency.

sirblue · May 31, 2009, 05:00 PM // 17:00

Hi all,

I'm still blocked, just wondering if the folks at support are still working on it... So, anyone reveived word regarding this mess today?

Cheers,

sirblue

Lucia · Jun 02, 2009, 09:07 AM // 09:07

Will new purchases with credit card be OK from now on?
If we buy today, might we still get banned?

Lonesamurai · Jun 02, 2009, 10:37 AM // 10:37

Quote:

Originally Posted by Lucia

Will new purchases with credit card be OK from now on?
If we buy today, might we still get banned?

Martin already confirmed earlier in the thread that purchases are now fine

blackpalm · Jun 03, 2009, 08:58 AM // 08:58

so i suppose the store is working fine again??..
i was about to buy something in the NCstore untill i saw this thread.. so i waited for a while.
hopefully all your accounts will be unblocked soon...

Gr Blackpalm

Red01Mustang · Jul 01, 2009, 09:10 PM // 21:10

Well, I got the "Your Guild Wars account has been terminated for payment fraud" message this morning after buying the pet unlock pack. It's only been 7 or 8 hours since I sent the e-mail to support, how long on average does it take to get this resolved?

Inde · Jul 01, 2009, 10:14 PM // 22:14

Red01, this issue was resolved early June. You need to contact support with this issue as there haven't been any recent reports of this happening.